Towards a customer-oriented Workstation Plus with pad office Peter Drucker once said the most important thing to remember about any enterprise is that there are no results inside its walls. The result of a business is a satisfied customer. "This speech is the reason why companies strive to equip their staff with customer service number (CS) training and protocols.
But did you know that you can actually perform customer service in your own little way? That even without a 4-day training CS, you can still experience a customer with you happy? Establishment of small animals, like a carpet of office and a ballpoint pen on your table does not spell customer service with a capital C!
Desk Accessories
Whatever the title of your position or rank in the organization, it is important to make your desk. Rather than fill your table with tons of executives, why not display small useful things instead?
Have a pen and notebook (or sheets of paper) ready for your customers. Especially if you're constantly looking and / or "give" your signature, a stamp of approval will be very useful. Stick also came on in the big table and not only because they are in bright colors and pastels. Even your staplers, ribbons, pins and erasers will one day have proven to you and your customers / visitors.
If you are still entertaining clients and visitors, so keep your business cards on the eve having range card in your table. It will surely exchange contact information easier.
Personal care
No, this is no shampoo or lotions, not even on cottons. Small amounts of personal care products (eg, tissue paper and isopropyl alcohol) should be immediately in your day. Why?
Imagine an employee poured his emotions on you and bursting into tears. This scenario is not uncommon, especially if you're a manager or human resources department. So, to appease the employee, you must give something that can "hide" these tears. It would be embarrassing if you hand in your handkerchief or you could disagree with him, scratch paper! Thus, the need for some personal care items close to your office!
A welcoming smile
Always remember that customer service comes from you, and not the elements of your desktop. As the line of the Optimist Creed goes, "give every living creature you meet a smile." Do. Otherwise, all those cute, elegant and uniquely styled items in your office does not mean anything. Your leather blotter, your notebook or pen scented 4-color means nothing.
You see, there are so many customer service. The business elements that you see everyday, such as your desk blotter, your pen, your notebook personalized, can actually help you in carrying out this function. By specifying your table comfort, convenience and ease, you find a worthy champion of customer service.
In short, just by the mere presence of your sub-hands on your table, you say: how can I make your visit more comfortable? These words are really - er, thoughts - from a true blue person customer service oriented!
Posted on April 25, 2010.